Renting an Apartment From London Perfect:

1. Our rental prices include all utilities, heating, lights, linens, etc.
   
   

   There is a fully refundable security deposit equal to one half of one week’s rent (slightly more if you stay for more than one week). The deposit is returned promptly when the phone usage can be read online. There are no additional charges, except for your personal phone usage. Most of the apartments offer freee high speed internet access. Please see individual apartment descriptions for full details.

2. Reservations: If you would like to reserve one of our apartments, please email us to check availability. We will get back to you promptly. Don't hesitate to ask questions! Our goal is to give people the opportunity to have a fabulous stay in London , and leave knowing they will come back time and again. The more you know, the more you will enjoy our apartments and our neighborhood.
   
   
3. Booking Form: Once we have agreed on the apartment and dates, we will email you our booking form, confirmation of rental amount and deposit instructions. Sign the booking form and email/fax back to us.
   
   
4. Initial Payment: In order to secure your reservation, we require a payment of 50% of the rental cost, unless we are within 90 days of your arrival. If you have booked the apartment for arrival within 90 days, then we require full payment plus refundable security deposit now. Your rental will be confirmed when you have faxed or posted us a signed copy of the rental agreement and paid 50% of the rental.
   
   
5. Arrival Information: On receipt of the deposit, we will send you a complete information packet which explains arrival details, keys etc. Most important, it includes a packet of information on the neighborhood, highlighting the important local shops, markets and restaurants.
   
   
6. Final Payment and Security Deposit: The remaining 50% of the rent plus a one week refundable security deposit are due 90 days before your arrival. If a reservation is made within 90 days of arrival, then the entire amount plus refundable security deposit is due on booking. The security deposit is fully refundable and we will give it back after you departure, minus any reserves for damage or phone usage.
   
   
7. Security Deposit: The security deposit is fully refundable. The purpose of the deposit is to cover us for potential damage to property and for phone usage. Frankly, we have almost never had to retain anyone's deposit and we have never had a dispute. We are prompt in refunding it as soon as possible, generally when we can check the phone charges from British Telecom.
   
   
8. Phone Usage: The U.K. and the rest of Europe are different from the US because the phone company charges by the minute for outgoing local phone calls in addition to the cost of monthly line rental. The phone company does not charge for incoming phone calls. Long distance calls cost 2-3X more than in the U.S. You are kindly requested to either buy a phone card at any news agents when you arrive in London, or to use an AT&T, MCI or Sprint card for the telephone.
   
   
9. Cancellation: We strongly recommend you buy travel insurance at the time of booking to compensate you in the event you must cancel. When you book we will email you optional travel insurance forms for your own ease of use.
   
   Canceling:
   
   
   1. Beyond 120 days before arrival: the initial payment is fully refundable minus a £160 administration fee.
      
      
   2. 120 to 91 days before arrival: 35% of total rent is retained.
      
      
   3. 90-61 days before arrival: 65% of total rent is retained.
      
      
   4. Within 60 days: rent is non refundable.
      
      
   5. In any case, the security deposit is fully refundable.
      
      
10. Travel Insurance: It is hard to believe it will happen to you, but the best laid plans can sometimes go awry. To protect yourself, we strongly encourage you to take out an inexpensive travel insurance policy in case an emergency arises and you need to cancel. We advise you to buy travel insurance when you book because we cannot be held responsible for cancellations for any reason. When you book we will email you optional travel insurance forms (one with and the other without medical coverage) from Travelex for your own ease of use. Travelex is one of several vendors, we’re happy with them, kids are covered free, but make your own decision as to insurance vendor.
    
    
11. Cleaning: The apartment will be thoroughly clean when you arrive and we request it be left tidy when you depart. If you would like to arrange for additional cleaning during your stay, it is not a problem to arrange at a reasonable price. Sorry, but we do not allow smoking or pets.
    
    
12. Arrival and Departure Times: We know what it's like to arrive in London after an all-night flight so we try to be as accommodating as possible. Officially, our check-in time is 3:30 p.m., and check-out time is 10:00 a.m. the day you depart. However, the departing guests generally don't mind if you drop your luggage at the apartment early, as we have generally accommodated them when they arrived early. We do need time for our cleaners to thoroughly clean the apartment; therefore, we ask you to take a walk, have a café or lunch, buy your groceries, explore the neighborhood, and to return later.