Frequently Asked Questions
Information on London Perfect
- How do we know London Perfect is a legitimate company?
- What makes your London vacation apartments so great?
- Why would I want to rent an apartment rather than stay in a hotel?
- How do you help us to enjoy our stay in London?
London Perfect Vacation Rentals
- I'm a member of the media/I write a travel blog/I'm location scouting for TV commercial or movie. Can you provide a discount or a free stay in exchange press coverage or attribution?
Renting a London Perfect Apartment
- Are the rental prices of your London apartments all-inclusive?
- Are all taxes, VAT and fees included?
- Where is each apartment located?
- What is your minimum length of stay in your London vacation apartments?
- Are there discounts for longer stays?
- How far ahead should we book our London vacation rental apartment?
- Are your London vacation rentals from Saturday to Saturday?
- What are your cancellation terms?
- Do you rent one apartment and then switch us to another?
- How do we book one of your London vacation rental apartments?
- When is check-in time and when must we check out?
- Once we've booked one of your London apartments, how do we get keys?
- Why don't you send the keys in advance?
- After we book, do you send us detailed information about our apartment and London?
- Do you have an office in London who we can contact should we have problems or questions?
London Perfect Vacation Apartments
- Are your London apartment rentals fully equipped, or do we need to bring anything?
- Are linens and towels provided?
- Are the kitchens fully stocked?
- Are the pictures of the properties on your site recent?
- What happens if there is a maintenance problem in our London vacation rental apartment, a broken appliance, etc.?
- Is there a telephone in the flat?
- Do you offer free high speed internet?
- Do your apartments have central heating?
- Are your London apartments air conditioned?
- Do you leave instructions for appliances?
- Do any of your apartments have problems with neighbors or excess noise?
- Is breakfast included?
- Do you allow smoking?
- May we bring a small pet?
Neighborhood of our London Perfect Rentals
- Is the neighborhood around your London rental apartments safe?
- Are your London apartments located near good local transport; how close are we to landmarks and monuments?
- Are there good restaurants, cafés and bistros near your London apartments?
- Where can I buy fresh food for my fully-equipped kitchen?
Information on London Perfect
How do we know London Perfect is a legitimate company?
London Perfect is fortunate to have been recommended by Rick Steve's, Slow Travel and even featured on The Fine Living Channel. In addition, please read numerous reviews written by former guests from the United States, Canada, Australia, and elsewhere: londonperfect.com
A hint to detect scammers: Most London agencies you'll find are completely legitimate. However we've heard of a few scammers who offer apartments that are not real. Scotland Yard offers the following tips:
- Beware of any phone number that start with + 44 70 or (0) 70. The numbers are set up via the internet and can be answered anywhere in the world. London landlines start with either: +44 207 or + (00) 44 208. English mobiles start with: + (00) 44 77…
- Sometimes the scams originate in Nigeria and you may detect awkward English phrasing in descriptions and replies. See if the photos relate to the description of the apartment – they usually steal the photos from other sites and their details or answers don't make sense (i.e. a studio that also mentions a bedroom), mis-spelled neighborhoods etc.
- Ask for the address and check what tube station the apartment is near to. Ask if you can speak with them, then surprise them by asking for the name of the tube stop. If they can't supply it, be careful.
Private tourist organizations: several people have asked if we're members of an organization called the British Tourist Authority. We don't know where they have read this advice, but we took time to research this and there is no organization called 'British Tourist Authority;. There is an organization called VisitBritain.com which appears to be a private organization that charges a high annual fee to advertise on their site. While the apartments are described on their application forms, they are not all personally viewed by employees of the company. Whatever agency or apartment you choose, we think that word of mouth and excellent recent reviews are the most valuable tools for comparing options.
What makes your London vacation apartments so great?
Simple: we only select quality apartments in the best locations in central London. You are making a major investment in coming to London; and we believe that where your stay is the most important factor. Nice apartments in the best and safest locations are hard to find and that is why our selection is small. But we won't compromise on our standards.
Why would I want to rent an apartment rather than stay in a hotel?
That's easy to answer; remember that whatever price you are quoted for a hotel room, add taxes supplement internet rental, premium phone chares and of course, the costs of eating out for every snack or meal plus tip. You'll see why staying in an apartment is a better option.
Enjoy shopping at the local supermarket and eat at home or enjoy meals out as often as you like. Internet service is free and there are no additional taxes on the rental price. You'll have the comfort of a living room and kitchen so you can enjoy time at home with friends and family.
For larger groups, our holiday flats allow you to share a space, rather than having to be divided amongst several hotel rooms. For couples, they provide privacy, intimacy, and the ideal setting for a romantic vacation in London.
How do you help us to enjoy our stay in London?
When you rent an apartment from us, our goal is for you to have a wonderful stay, experiencing life as a local Londoner. We provide you with a large information packet on our neighborhood that includes:
- A long list of our favorite restaurants and cafés in the area (remove semi colons at end)
- Guide to the local markets and supermarkets; opening hours, etc.
- Great websites for information on monuments and tour ideas
- Our favorite shops in the neighborhood
- General ideas on shopping in London with important hints and tips on places to go
- Ideas for families and children
- A friendly and knowledgeable greeter to check you in when you arrive.
We also provide lots of guidebooks in the apartment for you to peruse during your stay.
London Perfect Vacation Rentals
I'm a member of the media/I write a travel blog/I'm location scouting for TV commercial or movie. Can you provide a discount or a free stay in exchange press coverage or attribution?
We receive hundreds of requests a year inquiring about discounts or free stays in exchange for media coverage. Marketing research indicates that travelers put their trust in media that adheres to a code of conduct that prohibits press coverage in exchange for goods and services. These publications, websites and blogs require that writers travel anonymously and pay their way, as would any other traveler, in order to obtain an authentic experience so that they can provide bias-free coverage. Unfortunately we do not offer discounts or free stays to media that uses a "pay to play" approach. We do not allow our properties to be used for movies or TV commercials.
Renting a London Perfect Apartment
Are the rental prices of your London apartments all-inclusive?
The rental price includes utilities, sheets and towels, free high speed internet, taxes etc. There are no extra fees or commissions but we do charge you for your personal phone usage.
There is a fully refundable security deposit equal to one half of one week's rental* which is refunded promptly on departure. We have never had a problem or issue with our hundreds of guests, nor retained anything for minor breakage such as wine glasses, but we must protect our owners just in case.
*long term rentals require a slightly higher security deposit, all of which is fully refunded shortly after your departure.
There are no additional charges, except for your personal phone usage.
Are all taxes, VAT and fees included?
Yes, the price includes all taxes, VAT and there are no additional fees.
Where is each apartment located?
For security reasons, we don't list the full address on the website, but each property listing features a close up of location on Google maps. Please feel free to ask the exact address when you enquire so you can zoom in on the building itself. When you reserve we send an apartment information pack with full information about the apartment including address, phone number and closest tube station.
What is your minimum length of stay in your London vacation apartments?
Our minimum stay is for seven nights. For extra nights beyond the first week, we simply charge the pro rata nightly rental rate.
Stays of less than one week: We only accept bookings for fewer nights if we are close to your travel dates and if there is a gap of a few nights between renters.
Are there discounts for longer stays?
We are generally booked off and on all year so there are few gaps for long stays. We can happily refer you to other agencies who offer long stays.
Are your London vacation rentals from Saturday to Saturday?
No, you may arrive any day of the week as long as we have availability and you schedule to depart a week or more later. We think this allows you to get the best travel fares.
How far ahead should we book our London vacation rental apartment?
It's a difficult question to answer, but the best apartments are booked up to a year in advance, often by returning guests. We recommend that as soon as you have your vacation dates, you contact us for availability. Sometimes we have last-minute cancellations, so please don't hesitate to contact us and ask.
What are your cancellation terms?
Please see our Terms & Conditions page for full cancellation terms, but they are similar to most apartment rental companies.
1. Beyond 120 days before arrival: the initial payment is fully refundable minus a £160 administration fee.
2. 120 to 91 days before arrival: 35% of total rent is retained.
3. 90-61 days before arrival: 65% of total rent is retained.
4. Within 60 days: rent is non refundable.
5. In any case, the security deposit is fully refundable
It is hard to believe it will happen to you, but the best laid plans can sometimes go awry. To protect yourself, we strongly encourage you to take out an inexpensive travel insurance policy in case an emergency arises and you need to cancel. We advise you to buy ravel insurance when you book because we cannot be held responsible for cancellations for any reason. When you book we will email you optional travel insurance forms (one with and the other without medical coverage) from Travelex for your own ease of use. Travelex is one of several vendors, we're happy with them, kids are covered free, but please feel free to make your own decision as to insurance vendor,
Do you rent one apartment and then switch us to another?
No, absolutely not. The apartment you rent from us is exactly where you will stay. Each apartment is unique and located in a slightly different location so it would be unfair to switch or offer another one at the last moment.
We have heard of this happening with a few London agencies and we disagree completely with this practice. Please note that very rarely we have had a problem with an apartment, i.e. noisy building works in the adjoining apartment or a plumbing such as the heating going out -- but we will notify you immediately. We will either offer another apartment and a refund if it costs less or upgrade you at no additional fee. Alternatively, we will offer a full refund if you are not satisfied. These situations are rare, only occurring twice in the past five years, but the choice will be yours.
How do we book one of your London vacation rental apartments?
Please email us to confirm availability and when you are ready to book, let us know. We will send you detailed instructions on next steps. We ask for 50% payment now and the remainder of the payment plus refundable security deposit 90 days before arrival. If you are arriving within 90 days, then we ask for full payment now.
Security deposit: There is a fully refundable security deposit equal to one half of one weeks' rental. The purpose of the deposit is to cover us for potential damage to property and for phone usage. Frankly, we have almost never had to retain anyone's deposit and we have never had a dispute. We are prompt in refunding it as soon as possible, generally when we can check the phone charges from British Telecom.
On receipt of deposit, we will send you loads of information to enjoy and prepare for your trip: apartment instructions, arrival information, and fun things to do in the neighborhood and in London. Please email us: firstname.lastname@example.org
When is check-in time and when must we check-out?
We know what it's like to arrive in London after an all-night flight so we try to be as accommodating as possible. Officially, our check-in time is 3:30 p.m., and check-out time is 10:00 a.m. the day you depart. However, the departing guests generally don't mind if you drop your luggage at the apartment early, as we have generally accommodated them when they arrived early. We do need time for our cleaners to thoroughly clean the apartment; therefore, we ask you to take a walk, have a café or lunch, buy your groceries, explore the neighborhood, and to return later.
If you have a flight arriving extremely early in the morning, many guests rent the apartments beginning the previous day, so that they can get right in, knowing that the cleaning will already have been done.
For late arrivals, we recommended a trusted driver who will meet you at the airport, can pick up the keys earlier in the day and let you into the apartment.
Once we've booked one of your London apartments, how do we get keys?
Easy: when you rent one of our London apartments, a friendly greeter will meet you at your apartment to personally welcome you and provide you with a set of keys. They will help in every way that they can: from explaining how to use all of the appliances to shopping and restaurant ideas in the neighborhood and fun things to do in London. Importantly, our manager is available 7 days a week to answer any questions you may have.
Why don't you send the keys in advance?
We studied the idea, but it wasn't as easy as it sounded. Keys can be complicated and we don't want you to arrive in London and then struggle to get into your front door! In addition, you must mail them back on your return by physically going to the post office and insuring them; you can't simply drop them in a mailbox. If the keys are lost, you will be charged to replace them.
We think our system is better: be greeted by our helpful team when you arrive, get a full briefing on how the apartment works, ask as many questions as you like and simply ask you to leave the keys in the apartment when you leave and our management will pick them up when they do the checkout.
After we book, do you send us detailed information about our apartment and London?
Yes and we're glad you asked. We've written neighborhoods guides for every apartment with information on local shops, restaurants, supermarkets, buses and tubes so you can hit the ground running. In addition, we add general information about London , from websites about museums and landmarks, discount theatre tickets, theatre guides to where to have high tea and shop!
Do you have an office in London who we can contact should we have problems or questions?
Yes and this is one of the benefits of working with us. We are located in London and are at the end of a phone line should you have any questions or problems. Many of our apartments are managed by a small agency who have a dedicated team of cleaners and greeters, and with whom we have worked for many years. This level of professionalism means sheets and towels are professionally laundered and impeccably clean when you arrive.
London Perfect Vacation Apartments
Are your London apartment rentals fully equipped, or do we need to bring anything?
Our apartments are completely equipped with everything from bed linens to towels, appliances, dishes, and complete cookware; we want you to feel at home in London the minute you arrive. We describe each apartment in thorough detail on our site and you will see that wherever possible, we have installed large refrigerator/freezers, ovens, separate microwaves (or combination microwaves/convections ovens when space is restricted), washer/dryers, toasters, coffee makers, espresso machines, a DVD player and free wireless internet.
Are linens and towels provided?
Yes, high quality sheets and towels are provided.
Are the kitchens fully stocked?
Yes, if something basic is missing do let us know and we'll replace it as soon as possible. We can often provide specialist cooking tools if you let us know.
Are the pictures of the properties on your site recent?
Yes, absolutely. We take all of the pictures ourselves from the apartments. The pictures of the apartment are recent and are re-taken regularly by us. Guests often tell us that our apartments are nicer than the photographs on our site.
What happens if there is a maintenance problem in our London vacation rental apartment, a broken appliance, etc.?
We hoped you would ask! This is our strongest point and sets us apart from most London rentals because we are not a virtual agency, but are located on the ground in London. If there is a problem, call us or our managers and we will take care of the problem asap. No time zone delays or delays to contact an absentee owner, obtain an estimate and permission to have the work done – we bend over backwards to solve the problem immediately.
Is there a telephone in the flat?
Most of our apartments have a phone (check the website for details) and we provide the phone number with the apartment information document when you reserve. There is no charge to receive calls at your apartment but British Telecom charges for outbound phone calls. You'll be charged for your calls at the actual rate (unlike hotels which charge a premium to all calls). Suggestions: most guests simply hook up to the internet and use Skype or Vonage to call. Alternatively, we recommend you buy a phone card at any news agents when you arrive in London , or to use an AT&T, MCI or Sprint card for the telephone.
Do you offer free high speed internet?
Yes all of our apartments offer free high speed internet.
Do your apartments have central heating?
Yes all of our properties all have central heating so you can regulate the heating yourselves.
We have heard about flats or cottages that have a meter which must be fed with coins or tokens in order to get heat, but have never seen one ourselves. We believe they are mostly located in student-type housing or in the countryside where cottages may be empty for part of the year.
Are your London apartments air conditioned?
London apartments are almost never air conditioned because the weather is usually too cool to warrant it. London is frequently overcast, meaning it stays fairly cool. Be sure to bring sweaters and lightweight jackets so you're prepared, because you'll generally need them. Here is a link to a temperature chart in London which you might find useful: http://www.londondrum.com/info/weather.php
Do you leave instructions for appliances?
Yes, plus our greeter will show you how each machine works when you arrive and answer any other questions you might have about the apartment, neighborhood and London .
Do any of your apartments have problems with neighbors or excess noise?
We have not had problems with excess noise or undesirable neighbors in any of the apartments we offer. In terms of real estate values, Kensington, Chelsea , Knightsbridge, and Notting Hill – where our apartments are located -- are among the most sought-after and expensive in London . The prices for studios start at $500,000, expanding to over $3 million for a mews house. The prices limit neighbors to retirees or professionals who go to work each morning, rather than carefree students.
Is breakfast included?
No, but there is no need as all apartments have a fully-equipped kitchen and are walking distance to fantastic cafés, restaurants and supermarkets.
Do you allow smoking?
I'm sorry but we do not allow smoking.
May we bring a small pet?
I'm sorry but we do not allow pets. Many of our guests have allergies and we try to provide an antigen-free environment.
Neighborhood of our London Perfect Rentals
Is the neighborhood around your London rental apartments safe?
Yes! The neighborhoods surrounding our apartments are unquestionably among the safest in London so you can feel comfortable taking evening strolls after dinner. Our reason is simple: we don't believe you should arrive in London at your apartment rental after an all-night plane trip, only to find a shock when you step out of your taxi and worry about walking around on your own. The apartment doors feature quality locks and secure front doors.
Are your London apartments located near good local transport; how close are we to landmarks and monuments?
Yes, absolutely! All of our apartments are a short walk from either the London underground train or the red public buses that traverse London. Being in the center of London means that your apartment is walking distance to many of the major monuments, or a short metro or bus wide away. Depending on the apartment, it is a short walk to Kensington Palace, Kensington Gardens, Hyde Park, Museum Row, the Thames River, and much more.
Important note! Many landlords advertise their properties as 'central London' It's a huge area, and we recommend you choose carefully, because taking a combination of long tube rides, trains or buses into London when there are no problems can be over an hour each way. It's a true London vacation experience to be able to walk home through building streets and parks, enjoying the many restaurants and café's that surround you… and that is what we offer.
We only represent properties that are in the most popular London areas – Kensington, South Kensington, Chelsea and Notting Hill. One simple test is to ask for the post code. If it's central London, there is generally only one number: i.e. SW7, SW3 or W8, W2 etc. If you're given 2 numbers, such as SW18, you're in the 'burbs'!
Are there good restaurants, cafés and bistros near your London apartments?
Yes, there are numerous excellent and affordable restaurants, cafés and bistros in the neighborhoods surrounding our London rentals. London has become a United Nations of cultures and you'll enjoy trying everything from Indian restaurants, to Italian, Chinese, Moroccan and more.
When you reserve, we send you a very long list of our favourite cafés, bistros and restaurants, but there are so many new ones springing up it is hard to keep up. Please don't hesitate to recommend your favorite restaurants after you leave as we like to keep our list current with the best ideas for meals, food, and wine for your next stay!
Where can I buy fresh food for my fully-equipped kitchen?
There are several supermarkets near to each apartment as well as small, family-run stores where you can purchase food or other household items every day of the week. We list them all in our information pack which you receive when you reserve.