Terms & Conditions

New to the vacation rental experience or have questions about reserving a rental with us? Read our Terms and Conditions for an overview of planning your vacation with London Perfect.

Terms & Conditions

For general information please see the Frequently Asked Questions.

The following terms and conditions constitute the contract between You and the Service Company which permits you to occupy the property for the dates shown in your reservation confirmation.

TOTAL COST

The total cost equals the rental amount, the supplemental fee (accidental damage waiver and tourist tax if applicable) and the payment processing fee. The rental amount includes:

 

BOOKING YOUR STAY

Payment

We accept payment in US dollars by MasterCard, Visa and American Express using a secure online payment system. You may also pay by wire transfer subject to a wire transfer fee.

If your arrival date is more than 90 days in advance:

You will receive a payment reminder email 7 days before the final balance is due. We provide a 5-day grace period for the final payment. Failure to pay the final balance due by the end of the 5-day grace period is considered a cancellation.

If your arrival date is within 90 days:

Your reservation is not confirmed until you accept the terms and conditions  and your credit card has been charged. Once you have paid the deposit, a contract will exist between You and the local Service Company. The rental contract cannot be assigned to a third party without written consent of the Service Company.

Making your reservation by telephone, on the website, or by email, means you are deemed to have read and accepted these terms and conditions. When payment has been received, you will receive reservation confirmation, a payment receipt email and access to the guest portal for obtaining your Vital Information Document which has the property arrival instructions.

 

Price Changes

Prices fluctuate throughout the year. Once your booking is confirmed your rental price is protected and will not be changed. As with airfares, if the price goes up or down we do not pass along the increase or decrease.

Visa and Passport

It is your responsibility to ensure that all members of your party, including children, have a valid passport and visa (where applicable). In general,  passports must be valid for a minimum number of months after your departure date, please check with your embassy. North American travelers’ passports must be valid for 6 months from the departure date.

 

ARRIVAL & DEPARTURE

Check-In and Check-Out

Your paid booking is for access to the property from 3:30 pm on the “booked from” date to 10:00 am on the “booked to” date.  However, we can sometimes accommodate earlier check-ins and later check-outs. We require that you follow the instructions in the Vital Apartment Information document for contacting us, according to the guidelines that apply to your arrival plans. While arrival plans can be subject to unforeseen delays, in order to efficiently schedule greetings as closely as possible to a projected time, we require that you provide us with your complete arrival and departure details as soon as these are finalized. If your arrival information changes please let us know. Please update us with any arrival changes including any last minute changes. 

Housekeeping needs sufficient time to prepare each property. While a property may appear empty on the calendar the morning of the “booked from” date this does not guarantee access before 3:30 pm. If you would like a guaranteed check-in from as early as 9:00 am we encourage you to book the apartment starting from the night before. That is the only way to guarantee check-in before 3:30 pm.

Arrivals after 7:00 pm must be arranged in advance and may be subject to a late arrival fee payable directly in cash in the local currency to the greeter on arrival. Please request a price quote for late check-in. Generally, the latest arrival time is 10:00 pm, exceptions can be made for certain properties.

The check-out time is 10:00 am. If you need to store your luggage past this time or would like to see if a later check-out time is possible, check with your local contact a day or two before your departure.  A property that appears empty on the calendar the evening of the “booked to” date does not guarantee that a checkout time past 10:00 am is possible. Failure to leave the property past 10:00 am or to exit with the intention of returning to the property by leaving your belongings behind without express permission may incur a supplemental late check-out charge to your credit card, see below. We reserve the right to remove or dispose of luggage or belongings left in the property past 10:00 am.  If a guaranteed checkout time past 10:00 am is required, we recommend you book the property the night of your departure.

Accidental Damage Waiver

To avoid the worry should you accidentally cause damage in the property, we ease your mind by minimizing your costs if this happens. All guests are required to purchase a non-refundable Accidental Damage Waiver that covers you for accidental damage and/or breakage up to $1,500 USD per stay. The damage waiver amount is included in your reservation confirmation.  

The Accidental Damage Waiver covers incidents such as:

The Accidental Damage Waiver does not cover:

The damage waiver does not negate your responsibility to be respectful of owner's property. To avoid erroneous blame, guests must notify their greeter or local contact by email or telephone if anything is amiss as soon as possible during your stay. Unreported damage, or damage that is the result of negligence/intentional acts, is not covered under this plan.

Negligent/Intentional Damage and Lost Keys

You are responsible for any malicious damage whether caused by you or a member of your party and shall make your party fully aware of these Terms and Conditions. Instructions specific to the Property will be discussed with you at the time of arrival.

Please keep a close eye on the keys to the property so that you don’t lose them! Replacing keys and locks is very expensive, starting at $500 USD and can go as high as thousands of dollars. Many properties have special building keys and complex security locks that must be replaced for insurance purposes when keys are lost.

After you depart, the property will be checked to confirm it was left tidy, that there was no negligent or intentional damage, theft or loss of items such as keys. If all is well, your credit card will not be charged. In the unlikely event of loss, damage or extraordinary cleaning, we will inform you and your card will be charged for the amount to cover the costs not covered by the Accidentail Damage Waiver.

In the event of negligent/intentional damage, extraordinary cleaning services or key replacement we reserve the right to charge your credit card. If your reservation was paid by wire transfer you will be required to submit your credit card details (VISA, Mastercard or AMEX) via a secure message board before arrival. 

 

INSURANCE AND CANCELLATION

Travel Insurance

We strongly encourage you to take out travel insurance in the event that you must cancel your trip, or have problems while traveling. For North American guests we recommend Travelex offers a comprehensive travel insurance that many types of situations. Other companies offer travel insurance as well.

Important: In the event that you decide not to take out travel insurance you agree to indemnify us against any charges that might otherwise be covered by your insurance. You further agree that we are not responsible for any costs of cancellation by you.

Cancellation Terms

The cancellation terms are firm; we are not able to make exceptions. We recommend taking out a travel insurance policy to protect your trip.

 

Refunds are processed in US Dollars and refunded to your credit card or bank account.

We reserve the right to cancel or amend a booking

We reserve the right to cancel or alter arrangements made for you whether before or during the vacation period provided that such cancellation or alteration is necessary (a) due to circumstances beyond our reasonable control such a major plumbing issue, or other problem that makes the property unhabitable or (b) to perform or complete essential remedial or refurbishment works. Should this happen, our policy is:

 

Long Term Bookings

Different rental terms and inclusions/exclusions may apply to stays where a monthly rental rate applies, please contact us for details.

 

YOUR STAY WITH US

Your Responsibilities

The property will be clean when you check-in and you are expected to leave the property in a tidy condition when you depart. This includes disposing of trash and washing the dishes. If the property is not left in acceptable condition we will inform you and charge your credit card for extraordinary cleaning, if necessary.  

Most apartments (except long term rentals) include a complimentary cleaning for stays of 12 nights or longer. It will be scheduled on a weekday (Monday through Friday) starting from the second week and each successive week.  Your local  will inform you of the exact date(s.)  

Please note, different terms apply for long term rentals which have a separate contract and cleaning policy.  

You agree that you will not use the property for any dangerous, offensive, noisy, illegal or immoral activities or conduct any act that might be a nuisance or annoyance to your neighbors.

You are responsible for any damage whether caused by you or a member of your party and shall make your party fully aware of these Terms and Conditions. Instructions specific to the Property will be discussed with you at the time of arrival.

Parental Responsibility of Children

It is your responsibility to supervise children in your travel party, ensuring that they do not cause any damage and respect the noise restrictions in the building. These are old buildings and noise can reverberate. Do not allow children to play loud games in the property or yell, especially at night or early in the morning, or play in the stairwell or elevator.  Parents are responsible for supervising children on balconies, terraces and elevators at all times. Please note, child safety standards vary from country-to-country.

Age Restrictions

Some of the properties are not appropriate for children and have strict age restrictions as stated in the property description. If a member of your travel party is under the stated age limit you may be refused access to the property with no refund due or a requirement for an additional payment of rent and supplemental security deposit.

Wi-Fi

Wi-Fi is included. The login and password is provided during your greeting. We do not provide technical support and while we can try to help troubleshoot any connection problems by telephone, we are not responsible for making your devices connect to or work with the network.  If you require technical support for your cellphone or any other mobile device, you must contact your service provider or device manufacturer directly and at your own expense.  We cannot be held responsible for the reliability of the internet service provider.

Air Conditioning

Many, but not all of the properties, have some form of air conditioning which varies by property and city codes. It is not common to have central air conditioning or fixed air conditioners. In those cases , where possible, mobile cooling units are provided. Mobile cooling units must vent to the outside and are positioned at windows, which generally have a fitting to hold the extraction tube or may require opening the window. Some buildings restrict hours of operation due to noise regulations, please check with our Reservations team before reserving if you have any questions about the air conditioning type or usage restrictions.

Equipment Breakdowns

Please alert the local contact of any problem as soon as it is identified and every effort will be made to rectify the problem as quickly as possible. If you do not inform us of a problem during your stay, it cannot be resolved for you.

Properties cannot be held responsible for breakdowns of mechanical equipment in common areas of the building or failure of public utilities; we will do our best to resolve problems within the apartment itself as quickly as possible.  

Plumbing: While one should never flush any items down any toilet besides toilet paper, special attention should be given to motorized toilets. Your greeter and signage will point motorized toilets out to you when applicable. You will be shown that it is in proper working order and should there be any damage incurred during your stay, you will be charged for a replacement motor which can cost up to $1500.

Building Works

Repairs to the common areas of apartment buildings such as stairwells, lobbies, roofs, elevators are ongoing and unpredictable. There is no requirement for notification of residents or neighbors of building works whether they occur in common areas of the building or in other apartments in the building. It is the same for street work such as plumbing line repairs or street repaving for which we receive no notification. Claims for cancellation for this reason will be rejected.

Right of Entry

Authorized maintenance contractors and service staff reserve the right to enter the property for reasonable cause. This includes the need to undertake unforeseen and last minute repairs

Notice by e-mail or telephone of such requirements will be given to you and restricted to the hours of 9:00 am to 5:00 pm whenever possible, unless the urgency of the situation requires earlier or later entry.

Number of People in the Party

The number of people sleeping in the property must not exceed the maximum number of guests stated in your reservation, including children and infants. If the number increases you must advise us in advance of your arrival and pay the appropriate surcharge for the tourist tax, if applicable. If your travel party includes infants or toddlers it must be stated at time of reserving. We are contractually bound to adhere to the occupation limits as set by property owners and/or in compliance with the legal limits imposed by local authorities. Over occupancy can result in your being required to leave the property immediately with no refund.

Should you wish to entertain while staying in your vacation rental, please ask us for details of the maximum number of visitors. Should your number of people exceed this limit we would be pleased to recommend alternative venues.

No smoking, No pets

The properties are pet free and non smoking, including no smoking on balconies, terrace and gardens.

Personal Liability, Security and Valuables

The greeter will explain how to dead bolt your front door, and lock windows when you arrive. It is your responsibility to ensure proper precautions are taken against theft and burglary including dead-bolting the door and latching all windows (or correctly latching the shutters) whenever you are out. You are liable for any costs associated with a failure to follow these requirements.

If you leave items behind by accident please contact us to arrange to have them returned.  You will need to provide a FedEx account number for shipping and are responsible for all other fees and taxes in conjunction.  We hold items in the Lost and Found for 30 days.  Any unclaimed items will be disposed of past that time.   

Please make sure your personal or traveler’s insurance will cover you in the unfortunate event that you injure yourself in the property or if you become ill during your stay.

In the unlikely event of theft or damage to person or personal belongings, fire, terrorist attack, civic unrest or other force majeure event neither we, the Service Company nor the property owner is responsible for direct or indirect harm suffered.

Jurisdiction

In the event of any dispute regarding this Contract, its implementation or the stay at the vacation rental, any litigation must be brought solely in Bermuda and Bermuda law will apply thereto.  This contract shall be governed by and construed in accordance with law of the Service Company domicile and will fall within the exclusive jurisdiction of the Service Company domicile courts.

Entire Agreement

The parties agree that this Contract constitutes the entire agreement between them. A facsimile of this Contract or an Attachment thereto is valid as an original copy.

The clauses of this contract shall operate on the basis that the terms and conditions and provisions contained within them shall be severable so as to have effect as separate and distinct rights, provisions and obligations independently of the others. In all cases where any part of these terms and conditions is an unenforceable provision it shall not affect the validity of the remaining portion of these terms and conditions which remain in force.

Limitation of Liability 

You agree that Service Company/Owner's liability for all claims, of any kind, arising out of this rental engagement shall be limited to the total fees paid by you on this engagement. In no event shall Service Company/Owner be liable for any special, indirect, punitive, incidental, exemplary or consequential damages, any damage that is not reasonably foreseeable or any damages whatsoever resulting from the cancellation of a reservation.

Nothing in this clause shall be construed as excluding any liability which cannot be excluded or limited under the laws of Bermuda except in so far as it is competently varied or excluded and these conditions shall be read and construed accordingly.

The Service Company does not own or operate any entity which is to or does provide goods or services for your stay, including, for example, arrangements for or ownership or control over houses, properties or other lodging facilities, greeters or property managers, airline, vessel, bus or other transportation companies, local ground operators, visa processing services, providers or organizers of optional excursions, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, the Service Company is not liable for any negligent or willful act or failure to act of any such person or entity, or of any third party. Without limitation, the Service Company is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, force majeure, acts of government, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal, terrorist or threatened terrorist activities of any kind, overbooking or downgrading of accommodations, structural or other defective conditions in houses, properties or other lodging facilities (or in any heating, plumbing, electrical or structural problem therein), mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, insects or pests, sanitation problems, food poisoning, epidemics or the threat thereof, disease, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, or for any other cause beyond the direct control of the Service Company. In addition, the Service Company is not responsible for its own negligence.

Protecting Your Personal Information

Protecting the privacy of our clientele is an obligation that we take seriously. We are committed to protecting all of your personal information.

 

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