Your Rental Agreement with London Perfect

1. Binding Rental Agreement

This rental agreement creates a binding contract between you and London Perfect (the Service Company). The contract permits you to occupy the property rental for the dates listed on your reservation confirmation.

Making your reservation by phone, online, or by email means you are deemed to have read and accepted these terms and conditions.

Please note: This rental agreement may not be assigned to a third party, and the property may not be sublet without the prior written consent of London Perfect.

For general rental information, please see the Frequently Asked Questions.

2. Total Cost

Your total cost is stated in USD and includes the following:

• Rental amount
• Accidental damage waiver
• Final cleaning
• Greeting during business hours
• 3.25% payment processing fee

3. Booking & Payment

We accept the following forms of payment (USD only):

• Visa
• MasterCard
• American Express
• Wire transfer (USD, Euro and GBP accepted).

Your reservation isn't confirmed until ALL of the following are completed:

• You accept these terms
• You pass ID verification (detailed below)
• Your payment is processed

Once you have paid the deposit, a contract exists between you and London Perfect, and you will receive the following:

• Reservation confirmation
• Payment receipt email
• Access to the guest portal. (Note: You can retrieve your Arrival Document, which has property arrival instructions, once ID Verification and e-sign document are complete and your reservation is paid in full

Payment Terms

The following payment terms apply to most properties, with a few exceptions. An email reminder will be emailed 7 days before the final balance is due.

Please refer to the "Things to Note" section on each property rental listing for any additional terms that may apply.

Short stays (under 30 nights):

• If reserved more than 60 days in advance: 50% deposit due at booking and balance due 60 days before arrival
• If reserved 60 days or less of arrival: Full payment due

Extended stays (30 nights to 89 nights):

• If reserved more than 120 days in advance: 50% deposit (including refundable security deposit) upon booking and balance due 120 days before arrival
• If reserved 120 days or less of arrival: Full payment due (including refundable security deposit).

Long-term stays (90 nights or more):

• Deposit
  • Your total deposit includes the first two months' rent plus final month's rent and the security deposit.
    • If reserved more than 120 days in advance:
      • 1 month's rent due upon booking
      • 2 months' rent + refundable Security Deposit due 120 days before arrival
    • If reserved 120 days or less before arrival:
      • 3 months' rent + refundable Security deposit due upon booking
• Remaining Rent
  • Paid monthly from check-in
  • Final month's rent (already held) will be applied to the last month of stay

IMPORTANT: We provide a 5-day grace period for the final payment (or monthly payments, if applicable). If final payment is not received, your reservation is automatically cancelled with no refund due.

Prices fluctuate throughout the year. Once your booking is confirmed, your rental price is protected and will not be increased or decreased.

4. Passports & Travel Documents

Please ensure that everyone in your group, including children, has the necessary travel documents for your trip. These documents typically include a valid passport and, in some cases, a visa or an Electronic Travel Authorization (ETA/ETIAS).

Most countries require passports to be valid for several months beyond your departure date. Because rules can change, double-check with your local embassy or consulate and airline before you travel.

5. Check-In & Checkout

• Check-in: 3:30pm on your arrival date
• Checkout: 10:00am on your departure date

Early or Late Arrivals

• Early check-in may be possible but is not guaranteed; for a guaranteed early check-in (as early as 9:00am), book the night before.
• Arrivals after 7:00pm must be arranged in advance; check with the Reservations team for availability and fees.

Departure Details

• Late checkout and luggage storage are subject to availability; confirm with your local contact a day or two before departure.
• Leaving belongings behind without permission may result in late checkout charges or removal.
• For a guaranteed late checkout, book the property for the night of your departure.

Arrival & Departure Info

• To help us greet you efficiently, please provide complete arrival and departure details as soon as finalized and update us immediately if anything changes.
• Housekeeping requires time to prepare the property; even if the rental appears empty on the calendar, early access before 3:30pm is not guaranteed.

6. Damage Protection

Accidental Damage Waiver (For Short Stays of under 30 nights)

To give you peace of mind, some properties assess a modest nonrefundable Accidental Damage Waiver, included in your reservation, which covers up to $1,500 USD per stay for accidental damage or breakage.

The damage waiver does not negate your responsibility to be respectful of the property.

What's covered:

• Broken furniture, decorative items, kitchenware, tableware, glassware, porcelain
• Accidental spills on furniture, floors, rugs
• Stains on bedspreads, mattresses, linens, rugs, drapes, surfaces
• Marks or scuffs on walls, floors, furniture

What's NOT covered:

• Damage exceeding $1,500 USD limit
• Damage from negligence or intentional acts
• Damage to electrical appliances due to carelessness or not following instructions
• Replacement of locks or keys and locksmith fee if you lock yourself out of the property
• Extra cleaning if the property is not left neat and tidy
• Theft, loss, or damage of your own belongings
• Damage outside the property, including but not limited to the common areas (lobby, elevator, stairwell)
• Damage or loss not reported before checkout

Guest Responsibilities:

• Be respectful of the property and its contents
• Report any damage or issues immediately to your local contact by email or phone to avoid erroneous blame

Negligent or Intentional Damage & Lost Keys

Guests are responsible for any negligent or intentional damage caused by themselves or their travel party, whom you should make aware of these terms and conditions of property rental.

Any instructions specific to your rental property will be discussed with you upon your arrival.

• Lost keys and lock replacements are expensive, typically starting at $500 USD and potentially much higher, especially for properties with specialized security systems. Please take care to safeguard all keys.
• After departure, the property will be inspected for damage, theft, or extraordinary cleaning needs. Any costs not covered by the Accidental Damage Waiver will be charged to your credit card.
• Damage or incidents in common areas of the building (lobby, elevator, stairwell, etc.) are not covered by the Accidental Damage Waiver or Security Deposit; guests are fully responsible for repair or replacement costs.
• If your reservation was made by wire transfer, you must provide a credit card (VISA, Mastercard, or AMEX) at check-in to cover negligent damage, lost keys, or incidentals.

Security Deposit (For Extended and Long-Term Stays of 30+ nights)

For rentals of 30 nights or more, a refundable security deposit is collected to provide both you and the owner with peace of mind. The amount varies by property and will be shown in your quote.

The deposit may be used to cover costs, including but not limited to:

• Property damage
• Excessive utility usage charges
• Extra cleaning
• Lost keys
• Locksmith services or lock replacements due to lost keys

Important notes:

• Charges are not limited to the deposit amount; if costs exceed it, you will receive a full accounting of the additional charges.
• After inspection of the property and receipt of any applicable utility bills, your deposit will be refunded to the credit card used for your last payment within 30 days of departure.
• The security deposit does not replace your responsibility to take good care of the property.

Special attention required:

• Motorized toilets (if applicable): Damage to the motor can cost over $1,500 USD to replace
• Building common areas: You're responsible for any damage to lobbies, elevators, and stairwells.
• Plumbing: Only flush toilet paper, never other items

7. Cancellation & Vacation Rental Insurance

Travel can be unpredictable. Flight delays, lost baggage, or unexpected illness can disrupt your plans. Vacation rental insurance helps protect your travel investment so you can relax and enjoy your trip.

We partner with Red Sky Travel Insurance to offer the Sun Trip Preserver and Cancelflex plans which provides:

• Cancellation and interruption coverage
• Emergency assistance and travel services in certain situations that may require canceling or altering your trip

Insurance is optional but the Sun Trip Preserver plan must be added when booking or before your final payment is due. The Cancelflex plan is only applicable on reservations where the cost does not exceed $25,000 USD and if added at the time of booking or within 21 days of confirming your reservation.

To learn more or file a claim, visit: Sun Trip Preserver or Cancelflex

• Helpful links:
  • Why Buy?
  • Plan Summary
  • Cancelflex Plan Summary

IMPORTANT:

• If you choose not to purchase insurance, you agree to indemnify us against any charges that would otherwise be covered.
• We are not responsible for any costs related to your cancellation.

Cancellation Terms

Cancellation terms are firm; no exceptions can be made. As stated above, we strongly recommend cancellation and vacation rental insurance to protect your trip.

• Pandemic-related cancellations: No refund or credit is available if you must cancel or postpone within 60 days of arrival for stays of less than 1 month or 120 days of arrival for monthly stays, due to pandemic-related travel disruptions (government advisories, quarantines, flight cancellations, border closures, canceled events, vaccination status, health issues, or fear of travel). Travel insurance with Cancel for Any Reason (CFAR) is recommended.
• Refunds are processed in US dollars to your credit card or bank account.

Short Stays (under 30 nights):

• If you cancel more than 60 days before arrival, payments are refundable*, less:
  • $350 USD cancellation administration fee
  • Payment processing fees
  • Change administration fees (if applicable)
  • Bank fees required to process the refund
• If you cancel 60 days or less before arrival: No refund

Extended and Long-Term Stays (30 nights or more):

• If you cancel more than 120 days before arrival, payments are refundable, less:
  • $500 USD cancellation administration fee
  • Payment processing fees
  • Change administration fees (if applicable)
  • Bank fees required to process the refund
• If you cancel 120 days or less before arrival: No refund

Early Termination of Lease

• Allowed for bookings of 7 months or longer, provided at least six (6) months of the lease have been completed.
• Not allowed for rental agreements of 6 months or less

How to terminate early:

Provide written notice at least 1 month before the desired termination date, including the intended termination date.

Tenant financial obligations:

• Rent: minimum of six (6) months from check-in
• Notice month rent: period between notice and termination date
• Early termination fee: one (1) month's rent

Other details:

• Price adjustments may apply if the original rate was based on a longer rental period; shorter stays may be charged at higher rates.
• After all obligations are met, any remaining security deposit will be returned per local laws.
• Outstanding rent, notice month rent, and the early termination fee may be deducted from the deposit. If charges exceed the deposit, the tenant must pay the remaining balance.
• Once all financial obligations are fulfilled, the tenant is released from further liability under the original lease.

Right to Cancel or Amend a Booking

We may need to cancel or change your booking before or during your stay if:

• Circumstances beyond our control make the property uninhabitable (e.g., major plumbing issue)
• Essential remedial or refurbishment work is required

If this happens, our policy is:

• We will offer a property of equal value if available. If this is not acceptable, you will receive a 100% refund.
• If only a property of lesser value is available, you will be refunded the difference. If you decline, you will receive a 100% refund.
• If only a property of greater value is available and you choose it, you are responsible for the price difference.
• Accepting an alternative property indicates full acceptance of our offer.
• If no alternative property is available, you will be refunded in full.
• We aim to notify guests of any construction in lobbies or common areas, but we cannot be held responsible for work beyond our control.

While every effort is made to reflect the apartment accurately, furniture and furnishings may vary slightly from the photos due to routine maintenance and thoughtful updates over time.

8. Reservation Modifications / Postponement

Short stays (under 30 nights):

• Modifications requested more than 60 days before arrival incur a minimum change fee of $125 USD
• Within 60 days of arrival, any date change is treated as a cancellation: no refund is due, and payments cannot be applied to a future reservation

Extended and Long-Term Stays (30 nights or more):

• Modifications requested more than 120 days before arrival incur a minimum change fee of $125 USD
• Within 120 days of arrival, any date change is treated as a cancellation: no refund is due and payments cannot be applied to a future stay

Guest Profile Changes

• Transferring a reservation from one guest to another incurs a $75 USD administrative fee to coordinate communication between parties, update the booking system, and ensure all information is accurately transferred. This fee is standard and cannot be waived.

9. ID Verification

For your safety and peace of mind, we have procedures in place to verify guest identity.

• As part of the booking process, you may be asked to complete ID verification.
• Failure to complete or pass verification may result in cancellation of your booking.
• A trusted third-party provider handles verification.
• View their full privacy policy here.

10. Your Stay with Us

The property will be clean and ready at check-in, and you are expected to leave it tidy upon departure. This includes:

• Dispose of trash
• Wash dishes
• Close all windows, turn off lights and air-conditioning (if applicable)

If the property is not left in acceptable condition, we may charge your credit card for extraordinary cleaning.

Cleaning services

• Most properties (except monthly stays) include a complimentary cleaning for stays of 12 nights or longer. Scheduled on weekdays starting from the second week, your local contact will provide exact dates.
• For monthly stays, refer to your original quote for mid-stay cleaning costs and responsibilities.

Guest Responsibilities

• Do not use the property for dangerous, offensive, noisy, illegal, or immoral activities.
• Do not conduct acts that may be a nuisance or annoyance to neighbors.
• You are responsible for any damage caused by yourself or your party (subject to Damage Protection, if applicable). All guests must be made aware of these rules. Property-specific instructions will be provided upon arrival.

Children & Parental Responsibility

• Guests must supervise children at all times to prevent damage and respect building noise restrictions.Noise can reverberate in old buildings; do not allow yelling, loud games, or play in stairwells or elevators, especially at night or early morning.
• Parents are responsible for children on balconies, terraces, swimming pools, and elevators at all times. Be aware that child safety standards vary from country to country.

Age Restrictions

• Some properties have strict age restrictions; children under the stated age may be refused access with no refund, or a supplemental security deposit may be required.
• The primary guest must be 21 or older with passport proof at check-in.
• If renting for a family member or friend under 21, contact us in advance. A cash or upfront damage deposit may be required, along with special instructions to comply with occupancy, noise, tidiness, and trash rules.

Number of People in the Party

• The number of people sleeping in the property must not exceed the maximum stated in your reservation, including children and infants.
• Any changes in occupancy must be reported in advance.
• Infants or toddlers must be included in the reservation. Over-occupancy may result in immediate removal with no refund.
• Hosted events and parties are not allowed in the property.

Service Animals

Task-trained service or assistance animals accompanying guests with disabilities are permitted in our properties with appropriate documentation.

All Service Animals:

• Must be task-trained to assist with a disability
• Must be house-trained and under control at all times
• May not be left unattended in the property at any time
• Must not cause disturbance or damage
• No pet fee is charged for assistance/service dogs

Reasonable confirmation of certification is required where permitted by law. Online Emotional Support Animals registrations or unofficial certificates are not accepted nor recognized as valid, see 'Pets' below. Guests remain financially responsible for any damage or supplemental cleaning.

Pets

All properties are pet-free. Emotional Support Animals are considered pets in France, the UK and Italy and are not legally recognized as service animals.

Smoking and Vaping

• Smoking and vaping are strictly prohibited in all properties including balconies, terraces, and gardens. Violations will result in removal from the property and/or supplemental cleaning charges.

Wi-Fi

• Wi-Fi is included; login info is provided during your greeting.
• We do not provide technical support and cannot guarantee device compatibility.
• We are not responsible for the reliability of the internet service provider.

Air Conditioning & Heating

• Many properties have some form of air conditioning; central or fixed AC is not common. Mobile units may be provided and must vent to the outside. Some buildings have restricted hours due to noise regulations.
• Heating in some buildings is building-controlled (typically late October–April). Temperature may be regulated inside most properties once heating is on.
• Check the "Things to Note" section of the property or ask the Reservations team for details about A/C and heating restrictions.

Equipment & Utility Service Issues

• Alert the local contact immediately if a problem arises; we will try to resolve it as quickly as possible.
• We are not responsible for breakdowns of building common equipment, public utilities, or internet service providers.
• Elevators: Maintenance is under building management; outages may require use of stairs. Elevator issues are outside of our control and do not justify cancellations or refunds.
• Plumbing: Only flush toilet paper. Please pay special attention to motorized toilets (if applicable to your rental); damage may incur a replacement cost over $1,500 USD.

Building & Neighboring Construction Work

• Repairs or construction in common areas, neighboring properties, or nearby buildings and streets are unpredictable and outside our control.
• We will notify guests if prior notice is received, but changes or cancellations due to such work are nonrefundable.

Right of Entry

• Authorized contractors and service staff may enter the property for repairs or maintenance.
• Notice will be provided by email or phone whenever possible, and is restricted to 9:00am–5:00pm, unless an emergency requires immediate access.

Personal Liability, Security & Valuables

• Greeters will show you how to deadbolt doors and lock windows; guests are responsible for securing the property when absent.
• Guests are liable for costs arising from failure to follow security precautions.
• Lost items: contact us within 30 days; shipping costs are the guest's responsibility. Items unclaimed after 30 days will be discarded.
• Guests should ensure personal/travel insurance covers injury, illness, theft, or other incidents.
• We, the Service Company, and the property owner are not responsible for direct or indirect harm from theft, personal injury, fire, terrorism, civil unrest, or other force majeure events.

11. Jurisdiction

Any dispute regarding this contract, its implementation, or your stay must be brought solely in Bermuda, and Bermuda law will apply. This contract is governed by the law of the Service Company's domicile and falls under the exclusive jurisdiction of its courts.

12. Entire Agreement

This Contract constitutes the entire agreement between the parties. A facsimile or attachment is considered as valid as an original. The clauses in this contract are severable. If any part is found unenforceable, the remaining terms remain in full force and effect.

13. Limitation of Liability

The Service Company/Owner's liability for any claims arising from this rental engagement is limited to the total fees paid by you.

• The Service Company/Owner is not liable for any special, indirect, punitive, incidental, exemplary, or consequential damages, including damages that are not reasonably foreseeable, or damages resulting from a canceled reservation.
• This clause does not exclude any liability that cannot be excluded under Bermuda law.
• The Service Company does not own or operate any entity providing goods or services for your stay, including:
  • Lodging, greeters, or property managers
  • Airlines, buses, vessels, or local transport operators
  • Excursion, food, or entertainment providers
  • Visa or travel service providers
• All such entities are independent contractors. The Service Company is not responsible for any negligent or willful acts or failures of these third parties.
• The Service Company is not liable for injury, loss, or damage caused by:
  • Acts of God or force majeure
  • Government actions, war, civil unrest, insurrection, or strikes
  • Criminal or terrorist acts
  • Overbooking, downgrading, or defects in lodging
  • Mechanical or transportation failures
  • Animal bites, pests, sanitation issues, food poisoning, epidemics, or disease
  • Lack of medical care or evacuation difficulties
  • Any other cause beyond the Service Company's direct control
• The Service Company is not responsible for its own negligence.
• The Service Company reserves the right to refuse a booking at its discretion.

14. Protecting Your Personal Information

We take the privacy of our guests seriously and are committed to protecting all personal information.

• Credit card security: All credit card information is transmitted securely via a third-party payment processor. We do not store or transmit your card details on our systems.
• Newsletter subscription: By making a reservation, you are subscribed to our newsletter for updates and offers. You may unsubscribe at any time.

We're Here to Help!

Questions? Need assistance? We want your stay to be perfect. Contact us right away if anything comes up during your visit at [email protected].

Remember: These terms protect both of us and ensure everyone has a great experience. By booking, you agree to follow them.