Terms & Conditions

New to the vacation rental experience or have questions about reserving a rental with us? Read our Terms and Conditions for an overview of planning your vacation with London Perfect.

Terms & Conditions

The following terms and conditions delineate the contract between You and our Tour Operator Company which permits you to occupy the property for the dates shown in your confirmation invoice email, called either “Deposit Payment Receipt for London Perfect Stay” or “Final Payment Receipt for Your London Perfect Stay”.

BOOKING RATE

Guests pay the booking rate, the Accidental Damage Waiver. The booking rate for each property includes:

BOOKING YOUR STAY

Payment

We accept payment by MasterCard, Visa and American Express using a secure online payment system. You may also pay by GBP wire transfer. Booking cost is quoted in GBP and will be converted into US Dollars at the time of payment. See currency conversion at https://www.bankofamerica.com/foreigncurrency/index.action

If your rental period begins in more than 90 days:

You will receive a payment reminder email 10 days before the final 50% payment is due. We provide a 5-day grace period for the final payment. Failure to pay the final balance due by the end of the 5-day grace period is considered a cancellation with no refund due.

If your rental period begins in the next 90 days:

Your rental is not confirmed until you accept the terms and conditions, and your card has been charged or your wire payment has been received. Once you have paid the deposit, a contract will exist between You and our Tour Operator Company. The rental contract cannot be assigned to a third party.

Making your reservation by telephone, on the website, or by email, means you are deemed to have read and accepted these terms and conditions and the general information pages contained on our website. On receipt of the initial payment, we will confirm your reservation and send a link to download our popular London Guide and Vital Property Information.

Price Changes

Prices fluctuate throughout the year. Once your booking is confirmed your rental price is protected and will not be changed.

Visa and Passport

It is your responsibility to ensure that all members of your party, including any children, have a valid passport and visa (where appropriate). Passports must be valid for a minimum of six months after your departure date.

ARRIVAL & DEPARTURE

Check in and Out

The official check-in time is 3.30 pm. However we know what it's like to arrive in London after an all-night flight so we try to be as accommodating as possible. If the property is ready, your greeter will meet you there. If the property is not ready before 3:30 pm we will let you know about luggage storage arrangements. You must provide your arrival details in advance in order to schedule your check in appointment. You also need to call from the airport after collecting your luggage, or from the train station, to confirm that you are on your way before the greeter will go to the property to await your arrival.

The cleaners need sufficient time to prepare the property; we cannot promise that the property will be ready prior to the 3:30 pm unless you book the night before for guaranteed check in from as early as 9:00 am.

Arrivals after 7:00 pm must be arranged in advance and are subject to a GBP 75 late arrival fee charged to your credit card. Staff is not available to greet guests after 10.00 pm.

The check-out time is 10:00 am. If you need to store your luggage past this time please arrange in advance with the greeter.

Accidental Damage Waiver

We pride ourselves on offering fine properties with nice furnishings, antiques, fine linens and top-of-the-line appliances. We want you to feel at home and enjoy every moment of your stay without worrying about any "What ifs?" should something happen. Because accidents happen, our goal is to ease your mind by minimizing your costs if they do. In order to make your stay as worry-free as possible all guests are required to purchase a non-refundable Accidental Damage Waiver that covers you for accidental damage and/or breakage up to 1,500 USD per stay. The damage waiver price is GBP 49 for properties with a nightly rate up to GBP 300 and GBP 59 for all other properties.

The Accidental Damage Waiver covers incidents such as:

The Accidental Damage Waiver does not cover:

Please note: The non-refundable waiver does not negate your responsibility to be respectful of owner's property and to leave it neat and tidy on departure. To avoid erroneous blame, guests must notify their greeter by email or telephone if anything is amiss when you arrive at the property. Damage not reported, or that are the result of negligence/intentional acts, are not covered under this plan. If there are costs or damage greater than the Accidental Damage Waiver coverage, they will be invoiced to you.

INSURANCE AND CANCELLATION

Travel Insurance

We strongly encourage you to take out travel insurance in the event that you must cancel your trip, or have problems while travelling. We can refer you to a reputable travel insurance company, Travelex, they offer a comprehensive travel insurance that covers most eventualities.

Important: In the event that you decide not to take out Travel Insurance you agree to indemnify us against any charges that might otherwise be covered by your insurance. You further agree that we are not responsible for any costs of cancellation by you.

Flight monitoring and help: We recommend the Cranky Concierge to monitor your flights and provide emergency assistance if your travel is delayed or cancelled.

Cancellation Terms

The cancellation terms are firm; we are not able to make exceptions:

Refunds will be processed in US Dollars and refunded to your credit card or bank account.

We reserve the right to cancel or amend a booking

In the history of our company we have rarely been forced to cancel a reservation. In the few cases where it was necessary, it has been to protect guests due to damage caused by flooding, major construction on building or environs, etc. We reserve the right to cancel or alter arrangements made for you whether before or during the vacation period provided that such cancellation or alteration is necessary (a) due to circumstances beyond our reasonable control or (b) to perform or complete essential remedial or refurbishment works. Should this happen, our policy is the following:

YOUR STAY WITH US

Your Responsibilities

The properties are remodeled with care and quality furnishings. Thank you for treating the property as if it were your own home.

The property will be clean when you arrive and you are expected to leave the property in a tidy condition when you leave. This includes disposing of trash and doing the dishes. We thank you in advance for this courtesy. If upon arrival you spot an issue of cleanliness or damage, please inform your greeter immediately so they can take care of the situation.

For stays of 2 weeks or longer, cleaning will take place weekly after one week.

You agree that you will not use the property for any dangerous, offensive, noisy, illegal or immoral activities or conduct any act that might be a nuisance or annoyance to your neighbors.

You will be responsible for all payments and for any malicious damage whether caused by you or a member of your party and shall make your party fully aware of these Terms and Conditions. Instructions specific to the Property will be discussed with you at the time of arrival.

Parental Responsibility of Children

It is your responsibility to supervise your children. Please ensure they do not cause any damage and respect the peace and quiet of the building. These are old buildings and noise can reverberate. Do not allow children to play loud games in the property or to yell, especially at night or early in the morning, or play in the stairwell or elevator.

Age Restrictions

Some of the properties are not appropriate for children and have strict age restrictions. Any age restriction is stated in the property descriptions on the website. Please be aware that a disregard for age restrictions may result in refusal to check you into the property with no refund due or a requirement for an additional security deposit.

Phone and Wi-Fi

Local phones may be different from what you are accustomed to, the phone company charges by the minute for outgoing local phone calls in addition to the cost of monthly phone line fee. The phone company does not charge for incoming phone calls. Long distance calls cost 2 to 3 times more than in North America. You are kindly requested to either buy a phone card at any news agents when you arrive in London, or to use an AT&T, MCI or Sprint card for the telephone. Your credit card will be charged for excessive outgoing phone charges.

Wi-Fi is free of charge. If you require computer support, we can refer you to a tech specialist who can assist you at your own expense. Please refer to the "Overview" page of a particular property for Wi-Fi details.

Equipment Breakdowns

Please alert the greeter of any problem as soon as it is identified and every effort will be used to rectify the problem as quickly as possible. If you do not inform us of a problem, it cannot be resolved for you.

Properties cannot be held responsible for breakdowns of mechanical equipment in common areas of the building or failure of public utilities; we will do our best to resolve problems as quickly as possible.

Right of Entry

Our contractors reserve right to enter the property at any reasonable time for reasonable cause. This includes the need to undertake unforeseen repairs. Authorized contractors may enter the property for repairs/cleanings as required.

A reasonable notice of such requirements will be given to you and restricted to the hours of 9:00 am to 5:00 pm when reasonably possible, unless the urgency of the situation requires earlier or later entry.

Number of people in the party

The number of people sleeping in the property must not exceed the maximum number of guests as stated on our website. If the number increases you must advise us in advance of your arrival. Children age 24 months and older count in the guest total. We are contractually bound to adhere to the occupation limits as set by property owners and/or in line with the legal limits imposed by the local authorities. Over occupancy can result in a request to evacuate the property immediately with no refund.

We understand that you may wish to entertain while staying in your vacation rental. Should you wish to do so, please ask us for details of the maximum number of visitors. Should your party exceed this limit we would be pleased to recommend alternative venues.

No smoking, No pets

The properties are smoke and pet free, this includes balconies and terrace areas.

Personal Liability Security and Valuables

The properties are equipped with safes to store your valuables. The greeter will explain how to dead bolt your front door, and lock windows when you arrive. It is your responsibility to make sure proper precaution is taken against theft and burglary including dead-bolting the door and latching all windows (or correctly latching the shutters) whenever you are out. You are liable for any costs associated with a failure to follow these requirements. If you leave items behind please contact us to arrange to have them returned, the shipping and an administrative fee will be charged to your credit card.

Please make sure your personal or traveler's insurance will cover you in the unfortunate event that you injure yourself in the property or if you become ill during your stay.

In the unlikely event of theft or damage to person or personal belongings, fire, terrorist attack, civic unrest or other force majeure event neither the Tour Operator nor the property owner are responsible for direct or indirect harm suffered.

Jurisdiction

In the event of any dispute, this Contract will be construed as a whole and interpreted in accordance with its fair meaning. This contract shall be governed by and construed in accordance with law of the Tour Operator domicile and will fall within the exclusive jurisdiction of the Tour Operator domicile courts.

Entire Agreement

The parties agree that this Contract constitutes the entire agreement between them. A facsimile of this Contract or an Attachment thereto is valid as an original copy.

The clauses of this contract shall operate on the basis that the terms and conditions and provisions contained within them shall be severable so as to have effect as separate and distinct rights, provisions and obligations independently of the others. In all cases where any part of these terms and conditions is an unenforceable provision it shall not affect the validity of the remaining portion of these terms and conditions which remain in force.

Limitation of Liability

You agree that Tour Operator / Owner's liability for all claims, of any kind, arising out of this rental engagement shall be limited to the total fees paid by You on this engagement. In no event shall Tour Operator / Owner be liable for any special, indirect, punitive, incidental, exemplary or consequential damages, any damage that is not reasonably foreseeable or any damages whatsoever resulting from the cancellation of a reservation.

Nothing in this clause shall be construed as excluding any liability which cannot be excluded or limited under the laws of the Tour Operator domicile except in so far as it is competently varied or excluded and these conditions shall be read and construed accordingly.

The Tour Operator Company does not own or operate any entity which is to or does provide goods or services for your stay, including, for example, arrangements for or ownership or control over houses, properties or other lodging facilities, greeters or property managers, airline, vessel, bus or other transportation companies, local ground operators, visa processing services, providers or organizers of optional excursions, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, the Tour Operator is not liable for any negligent or willful act or failure to act of any such person or entity, or of any third party. Without limitation, the Tour Operator is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, force majeure, acts of government, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal, terrorist or threatened terrorist activities of any kind, overbooking or downgrading of accommodations, structural or other defective conditions in houses, properties or other lodging facilities (or in any heating, plumbing, electrical or structural problem therein), mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, insects or pests, sanitation problems, food poisoning, epidemics or the threat thereof, disease, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, or for any other cause beyond the direct control of the Tour Operator. In addition, the Tour Operator is not responsible for its own negligence.

Protecting Your Personal Information

Protecting the privacy of our clientele is an obligation that we take very seriously. We are committed to protecting all of your personal information.

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