Frequently Asked Questions
Get all the information you need about a London Perfect vacation. From details about renting with us to all the amenities, we'll help you plan an unforgettable London getaway.
Get all the information you need about a London Perfect vacation. From details about renting with us to all the amenities, we'll help you plan an unforgettable London getaway.
London Perfect has been in business since 2002. We offer a fine selection of vacation rental properties in prime London locations and beyond, in conjunction with our Vacation Perfect family of properties including Paris Perfect and Italy Perfect. We invite you to learn more about London Perfect and Vacation Perfect on our About Us page.
We’re proud that our vacation rentals have been featured in numerous leading publications, blogs, TV features and magazines such as Forbes, Architectural Digest, W Magazine, The New York Times, Travel + Leisure, Business Week Magazine, The Wall Street Journal, Rick Steves’ Paris and France travel guidebooks, the Sydney Herald and HGTV’s House Hunter’s International. Read our press coverage here.
Our best advocates are our previous guests, we invite you to read their comments on our Reviews Pages.
We personally select the properties with care based on their charming features and location near sites and landmarks within walking distance. We have a long checklist of ‘must haves’ including prime location, remodeled kitchens, updated bathrooms and quality furnishings. Contact our friendly Reservations Team to reserve a London Perfect property.
Absolutely! Since your vacation time is precious, we want you to stay in the best London neighborhoods https://www.londonperfect.com/plan-your-trip/where-to-stay-in-london.php centrally located with easy access to famous sites, to wonderful restaurants, museums and shopping.
When you reserve an apartment with London Perfect, we'll send you our detailed information packet with a list of our favorite restaurants, cafés and markets near your apartment.
See the property description for all the features of each apartment. We provide amenities such as luxury linens, soap, shampoo, a starter supply of toilet paper, paper towels, coffee, tissues, dishwashing soap to get you through the first couple of days. Please contact [email protected] with any questions about what is provided at specific properties.
The final cleaning, after you check out, is included. Supplemental maid service and linens are available with advance arrangement, please request a price quote.
Normal utility usage is included in the nightly rates. We kindly ask our guests to switch off the air conditioning or lower the heat when they are out of the apartment for several hours because electricity prices in the United Kingdom are high. In a few cases, guests have left windows open while the air conditioning or heating was running, which led to extremely high utility bills. We were obliged to charge them for the excess charge. However, we have never taken advantage of a guest with unfair charges. Contracts for monthly rates do not typically include utilities which are paid separately.
Yes, a hairdryer is provided.
Most personal electronics such as smart phones, tablets, and laptops are dual voltage and will work if you have a plug adapter for the UK/Europe. We recommend bringing one or two adaptors so you can charge all your devices. Here is our link to our favorite adapters: Must-Have Travel Essentials.
Please note. Certain appliances, such as electric curlers, flat irons and American hairdryers will not work with a plug adapter and require a voltage converter (transformer).
We can understand your desire to have a working fireplace; however, in accordance with the law and due to safety concerns, all of our fireplaces must be strictly ornamental. Additionally, as it was against the law to use fireplaces in London for so long, some buildings have chosen to close up the chimneys permanently, so no fireplaces in these building can be used.
These devices are not installed in every property. Smoke detectors and carbon monoxide detectors are not required in homes or vacation rentals in Paris or London. We recommend bringing your own portable smoke and carbon monoxide detectors.
Landlines are not provided in our properties. We recommend confirming coverage with your mobile provider or arranging an alternative phone option during your stay.
In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we have partnered with Red Sky Travel Insurance to help protect you and your vacation rental investment against the unexpected.
The Sun Trip Preserver plan by Red Sky Travel Insurance provides cancellation and interruption services as well as emergency assistance and travel services to cover you under certain situations that result in having to cancel your travel plans.
The vacation rental insurance is optional but can be easily added to your booking when you make your reservation. Please note: Rental Insurance must be added at the time of booking or before the final payment is due.
To learn more about Sun Trip Preserver or to file a claim, please visit https://www.trippreserver.com/products/sun-trip-preserver/
Helpful Links:
• Sun Trip Preserver – Why Buy?
• Sun Trip Preserver Plan Summary
• Sun Trip Preserver Cancelflex Plan Summary
If you would like to find your plan, you can visit this page, under 'Find My Vacation Rental Management Company or Ski Pass Provider' please select Vacation Perfect.
If there is a problem during your stay, please let the local contact know right away and they will do their best to address the issue as quickly as possible. For example, small appliances can be changed or most repairs can be done within one business day.
The staff of the local service company will help any way they can - from referring you to a doctor to recommending a private chef, private driver or hairdresser. Our guests tell us that this personal service is what makes us different, and the reason they come back to London Perfect year after year.
The London Perfect confirmation materials include: Vital Information document, the Neighborhood Guide and the City Guide. The Vital Information document with the arrival instructions and property address are downloadable from your guest portal after final payment has been made. We partner with several excellent local companies for tours, experiences, private drivers. See the array of choices and how to book on this page.
The total cost equals the rental amount, the supplemental fee (accidental damage waiver and tourist tax if applicable) and the payment processing fee. The rental amount includes:
Please contact us to confirm availability, and we'll help you plan your stay. Once you decide to book, we will send you detailed instructions on the next steps. For a rental period of less than 30 nights, we ask for 50% payment to confirm your reservation and the remainder of the payment 60 days before arrival. If you are arriving within 60 days, full payment is due upon booking. On receipt of final payment, the Neighborhood Guide and the City Guide is provided to help you prepare for plan your stay in London. The Vital Information document with the arrival instructions and property address are downloadable from your guest portal after final payment has been made.
For bookings of 30 nights or more, as well as more details on payment and the booking process, visit our Terms and Conditions page or simply email us.
To avoid the worry should you accidentally cause damage in the property, we ease your mind by minimizing your costs if this happens. All guests are required to purchase a non-refundable Accidental Damage Waiver that covers you for accidental damage and/or breakage up to $1,500 USD per stay. The damage waiver amount is included in your reservation confirmation.
The Accidental Damage Waiver covers incidents such as:
The Accidental Damage Waiver does not cover:
The damage waiver does not negate your responsibility to be respectful of owner's property. To avoid erroneous blame, guests must notify their greeter or local contact by email or telephone if anything is amiss as soon as possible during your stay. Unreported damage, or damage that is the result of negligence/intentional acts, is not covered under this plan.
Check-in is from 3:30pm and check-out by 10:00am. We understand early arrivals, especially with international flights, and will do our best to accommodate you. For a guaranteed early check-in from 9:00am, we recommend booking the property from the night before. If that’s not possible or you prefer not to reserve it, please contact Reservations at [email protected] for luggage storage options until your scheduled check-in time.
A late check-in fee applies for arrivals after 8:00pm. The latest arrival is typically 10:00pm, though exceptions may be possible with advance approval. Contact Reservations for details and pre-payment if arriving late.
Check-out is by 10:00am. If you’d like a later checkout, please contact your Local Contact the morning before departure. For guaranteed late checkout, booking the night of your departure is recommended.
Once your reservation is confirmed you will receive detailed information about the welcome process and how to schedule your check in appointment.
No, the properties are non-smoking, including terraces, balconies and all common areas of buildings.
We do not allow any pets.
We prefer to represent non-smoking and no-pets properties for the comfort of our guests but we can't guarantee that our properties are allergen free. There are a wide array of factors out of our control that can be allergen or asthma triggers: laundry soap, fragrances, cooking smells, nearby pets, mildew in ancient buildings, or a neighbor who smokes for which we cannot be responsible. Some properties have down feather bedding, pillows and upholstery stuffing, we cannot guarantee the ability to provide synthetic substitutes. If you need special pillows, duvets or linens washed in fragrance-free laundry soap, please request a price quote in advance of your stay so that we can see what is possible, and if necessary, purchase for your special circumstance, the cost for which will be added to invoice.
Regretfully no. There are no building codes/standards for disability compliance. From a practical standpoint, properties dating back centuries do not have elevators, doorways or hallways designed to accommodate wheelchairs. Many buildings have small steps or uneven floors at the entrance or in the lobbies. Some apartments have internal stairs and/or raised floors to accommodate plumbing/renovations. If you have a specific question for your personal situation, please contact our Reservations department
The cancellation terms are firm; we are not able to make exceptions.
Reservation Modifications/Postponement: The charge for modifying or postponing a reservation more than 60 days before arrival starts at $125 USD. Within 60 days of arrival any date change is considered a cancellation of your original dates which is not refundable and payments cannot be applied to a future reservation.
Read the full terms and conditions here
For your safety and trust, we have procedures in place to verify guest identity. As part of the booking process you may be asked to complete ID verification. Failure to complete the verification, or failing the verification, may result in cancellation of your booking. The ID verification is provided by a third party. You can view their full privacy policy here.
Yes, we work with travel agents. Although we respect the amount of work it takes to coordinate travel plans, London Perfect does not pay commission. We would be happy to add a service fee for you, just let us know the amount you wish to add to the booking. It will be your responsibility to invoice us after your client’s stay for payment of your service fee.
Yes, we offer lots of tips and ideas for your London vacation!
Building work, neighboring apartment work and street work are outside of our control. However, we’ll always inform you if we receive advance notice of construction planned in your building or nearby. Unfortunately, property owners aren’t required to notify neighbors, so sometimes work happens without warning. As you can imagine, in a city where buildings date back centuries, repairs are ongoing and unpredictable. Sometimes repairs to elevators, building maintenance, and/or utilities are needed unexpectedly, and we may not know in advance. We understand this can be frustrating and do our best to stay informed so we can keep our guests updated. Should construction occur during your visit, our team is happy to assist with guidance to make your stay as comfortable as possible.
Thank you for thinking of us for your charity fundraising efforts. We allocate all of our donations to a single charitable organization that we’re involved with. Sorry we not able to donate to additional non-profit organizations however we are happy to work with your organization's members and contributors if one of them would like to sponsor a stay and underwrite the cost. London Perfect will work with the organization or contributing member to define the value and terms. We can provide a voucher along with photos and copy for the auction catalog in the name of the contributing sponsor after terms have been agreed and payment has been received by London Perfect, so the underwriter can then donate it as an auction item.