London Apartment Guest Review

for The Gloucester Apartment

by Daisy Cho, United States

August 2016

London Apartment Guest Reviews

"Londonperfect is by far the most thorough and proactive vacation rental company we've encountered. From the reservations agent to the ground team in London (Sax and Dan. Dan even walked us and our luggage to the tube on our check-out date), everyone took that extra step to make sure our needs are met, glitches are fixed, etc. Two examples: 1) before our arrival, I emailed the reservation team about a hair dryer in the apartment. They didn't just tell me to call if I can't find it; they communicated with the London ground team who got back to me within a day, assuring me that the greeter will bring an extra one in case they can't locate the one that should already be in the apartment. 2) upon arrival I asked Sax and Dan about fans just as a back up. They couldn't locate them at first, which is really not a concern for us as London at that time was cool. Two hours later Sax emailed to say he talked to the owners who gave directions to the fans in a high cupboard, and he offered to come and get the fans out of the cupboard for us. Traveling with young kids, I can't begin to express how much I appreciate these thoughtful gestures. We'll absolutely use London Perfect and recommend our friends to the company in the future."

Daisy Cho, Washington, D.C., Washington D.C., United States

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